Return Policy

Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of the delivery date.
• In original condition — unused, unassembled where applicable, and undamaged.
• In its original packaging where possible.
• Accompanied by proof of purchase (your order confirmation email).

How to Start a Return

1

Contact Us

Email our support team at support@aveloraliving.com with your order number and reason for return. We'll respond within 1 business day.

2

Receive Return Instructions

We'll send you a return authorization and instructions for packaging and shipping your item back to us.

3

Ship the Item

Pack your item securely and ship it using a tracked service. We recommend keeping the tracking number for your records.

4

Receive Your Refund

Once we receive and inspect your return, we'll issue your refund within 3–5 business days to your original payment method.

Refund Timeline

Refunds are processed within 3–5 business days of us receiving your return. The refund will be credited to your original payment method. Depending on your bank or card issuer, it may take an additional 2–5 business days to appear in your account.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect — in which case we will cover the return shipping in full.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with a photo of the issue. We will arrange a free replacement or full refund immediately — no return required.

Non-Returnable Items

• Items returned after 30 days of delivery.
• Items that have been used, assembled, or are not in resalable condition.
• Items with missing components or original packaging.

Exchanges

We do not offer direct exchanges at this time. If you wish to swap an item, please return the original and place a new order for the replacement. This ensures the fastest processing time for you.