Shipping Policy

Processing Time

All orders are processed within 1–3 business days after your payment is confirmed. You will receive an order confirmation email immediately, and a shipping confirmation with tracking information once your order has been dispatched.

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Timeframes by Country

All timeframes are estimates from dispatch date and may vary due to customs processing or carrier delays.

Shipping Costs

• Free standard shipping on all orders over $50 USD (or equivalent).
• Standard shipping for orders under $50: $4.99–$7.99 depending on destination.
• Express shipping rates are calculated and shown at checkout.

Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your shipment in real time. If you haven't received tracking information within 5 business days of ordering, please check your spam folder or contact us.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs authority before ordering if you are unsure about applicable duties.

Lost or Delayed Shipments

If your tracking shows no movement for more than 10 business days, or if your package has not arrived within the estimated timeframe, please contact our support team. We will investigate promptly and arrange a replacement or refund if needed.